At Rok Gear, customer satisfaction is our priority. Since our products are made to order/limited stock, we currently offer exchange only (no returns/refunds).
Exchange Window — Exchanges are accepted within 7 days of delivery.
Conditions — Item must be unused, unwashed, and in original condition with tags attached. Exchange is valid for size issues, wrong item received, or manufacturing defects.
How to Request an Exchange — Contact us via WhatsApp or Instagram within 7 days with your order number and reason for exchange. Our team will guide you through the pickup/exchange process.
Non-Exchangeable Items — Items on sale/clearance, or items without original tags, are not eligible for exchange.
